Shipping policy

Shipping Policy — ELITEKART.CO.IN

At ELITEKART.CO.IN, we are committed to delivering your order quickly, safely, and reliably across India. Please read the following shipping terms carefully before placing an order.

Order Processing

  • All orders are processed within 24–48 working hours after confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During high-demand periods (sales or promotions), dispatch may take an additional 1–2 business days.

Delivery Coverage

We currently deliver across all serviceable locations in India.

We work with trusted courier partners to ensure timely and secure delivery.

Delivery Time

Estimated delivery timelines after dispatch:

  • Metro Cities: 3–5 business days

  • Tier 2 & Tier 3 Cities: 4–7 business days

  • Remote / Rural Areas: 5–8 business days

Please note: Delivery timelines may vary due to courier delays, weather conditions, strikes, or other unforeseen circumstances.

Shipping Charges

  • Free shipping may be available on prepaid orders during promotional offers (if applicable).

  • A small Cash on Delivery (COD) handling fee may apply at checkout.

Shipping charges, if any, will be clearly shown before you complete payment.

Cash on Delivery (COD)

We offer Cash on Delivery across India for most serviceable pin codes.

Important COD Conditions:

  • Please ensure someone is available at the delivery address to receive the parcel.

  • Our courier partners may contact you before delivery.

  • Repeated refusal of COD orders may lead to restriction of COD service for future orders.

Order Tracking

Once your order is shipped, you will receive a tracking link via SMS and/or email.
You can track your shipment in real time until delivery.

Packaging & Safety

All ELITEKART products are shipped in secure, tamper-proof packaging to maintain hygiene and product safety.

Delivery Attempts

Courier partners will typically make 2–3 delivery attempts.
If the order is undelivered due to customer unavailability, incorrect address, or refusal, it may be returned to our warehouse.

7-Day Return Policy (Brief)

We offer a 7-day return/replacement policy for eligible orders from the date of delivery.

You may request a return or replacement if:

  • You received a damaged item

  • You received the wrong product

  • Items are missing from the package

Due to hygiene and safety reasons, used or opened personal-care products may not be eligible for return unless defective.

For full details, please refer to our Returns & Refund Policy page.

Address Accuracy

Please ensure that your shipping address and phone number are correct while placing the order.
ELITEKART will not be responsible for delays or delivery failures caused by incorrect address details.

Need Help?

For any shipping or delivery related queries, contact our support team:

Email: support@elitekart.co.in
Working Hours: Monday – Saturday, 10:00 AM – 6:00 PM

Thank you for shopping with ELITEKART.CO.IN.
We appreciate your trust and look forward to serving you again.